Our Guest Blogger This week Is Rosemary Cooper-Clarke
When asked to put a guest blog together on business, communications,I was a little stumped. When we think about communications in business, it is often around speaking. We learn about body language, preferred communication styles of our audience, verbal delivery and content.
Communication is made up of a myriad of skills, settings, formats and delivery methods. Verbal alone includes narrating, questioning, listening, reflecting, analysing. If you run a search on the word communication on the internet, you will receive everything from personality styles to writing effectively. So I thought back to my experiences in communication (written and verbal) and particularly when I need to make an impact. In change management there are two dimensions of content creation.
Firstly, the business case. That is the rational summary of facts. The proof, evidence and detail of what we are trying to convey. The second is referred to as the "WIFM" what’s in it for me. If a marketing piece (written or verbal), this second dimension is the emotional interpretation of the facts, including benefits from your audience's perspective.
The other effective element for any long-lasting communication is the creative "take-away" reminder. This may be the brand, your logo, the memento. This third lesser-known communication style is what Harvard Business School author Theodore Kinni refers to as the "symbolic". That is, the translation of the facts to a representation that the audience can relate to, and carry away with them. Kinni refers to three styles of effective communication as being factual, emotional and symbolic.
If the huge bulk of empirical research proves the variety of personality styles, behaviours, emotional preferences, archetypes and so on, we can only conclude that effective communication is more about delivering content in a way that is most positively received by a diverse audience. This is achieved by using a balance of factual, emotional and symbolic communication styles. You may tailor the balance if you know that your audience is more aligned to the factual. Dare I say it, to a firm of Accountants or Lawyers, however including the emotional and symbolic increases the chances of success. So what do we mean by each of these terms?
1. Factual of course means the data. The evidence. The what, how, when, who and where. Also some why in terms of hard data. Perhaps costs, time, resources, market share etc.
2. Emotional. Interpretation of the facts. What does this mean? Who will it affect and how? The "so what" aspect of the facts. Storytelling interprets the data in an emotional way and can connect the audience quickly with the point of the communication.
3. Symbols bring meaning to both facts and emotions. One leader in Shell was renowned for his use of metaphors and logos, drawings and other designs are also powerful creative reminders. Awards and events are also symbolic reminders. Is there a saying, quote, strapline or song that you can use which will carry the message after the communication has ended?
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Paul can be reached at +44 (0)7711 324362or through his website at http://www.paradigmshakers.co.uk/ and http://www.pmjohnstone.co.uk/
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